《听读空间》模块九Text 10独白

Dear Borg Fence,

    I have been trying to get in with you for weeks about my gate. You fixed it on September 29, but no one has called me back.

    I was not able to be at home while the workers finished fixing the gate that day. Well, I came back to find that the gate had not been fixed properly. The problem is very simple: the nails are not nailed in properly, so every piece of wood is slowly coming apart. I know that this job was very small, but even small jobs should be done properly. Even though your workers had to complete another bigger job nearby, they should still have paid attention to my fence. Between my house at 1701 Coventry Lane and my mother's house at 52 Ascott Circle, my family has given your company thousands of dollars in the past several months, and we deserve to be treated with more respect than this.

    I hope this can be resolved as soon as possible. Please call me and let me know when I can expect someone to come out here to make this right. Of course, I would prefer to handle this quietly, but if you do not respond to this letter, I will be forced to take my case to the Better Business Organization and make a formal complaint.

Best regards,

Jasper Smith

Dear Jasper Smith,

I’m writing to apologize to you for failing to respond to your problems immediately because I have been on a business for two weeks.

We always keep in mind that consumer satisfaction is the most important to us, so we sincerely regret that our poor service brought you dissatisfaction. I promise we will arrange for some experienced workers to make up for the fix work and strive for better service in the future. As compensation, you will get a discount on the following service fees.

Sorry again for any inconvenience that may be caused. I do hope that you can accept our apologies.

Best regards,

Manager of Borg Fence