Integrated skills

听、说、写技能融合训练

Learning objectives:

By the end of this period, students are expected to:

1. acquire some specific information from the complaint letter by listening;

2. work out some possible solutions to the problems mentioned in the complaint letter by discussing;

3. draft a letter of apology and evaluate it according to grading criteria;

4. enjoy the pleasure of overcoming the difficulties while listening and writing.

 

Preview before class:

Translate the phrases and sentences below.

1.抱怨某事____________________________  2.表达不满____________________________

3.糟糕的服务__________________________  4.对…满意____________________________

5.调查此次事件________________________  6.恳请你的原谅________________________

7.把某事牢记在心______________________  8.弥补,赔偿___________________________

9.我为造成的任何不便真诚地向你道歉。

__________________________________________________________________________________

10.我承诺我会负担所有的相关费用。

__________________________________________________________________________________

Teaching procedures

Step 1: Listening

Task 1: listen and choose the correct answers to the following questions

1. (   ) Why does Jasper Smith write this letter?

  A. To make an apology.  B. To ask for help.    C. To make a complaint.

2. (   ) How does Jasper Smith probably feel these days?

  A. Satisfied     B. Annoyed     C. Embarrassed

3. (   ) What does Jasper Smith threaten to do?

  A. Make a formal complaint B. Find a lawyer to help him.  C. Go to Borg Fence’s office.

Task 2:listen and complete the notes below

Ø He hasn’t received a __________ for weeks.

Ø The pieces of wood are coming __________ because the nailsare not nailed in properly.

Ø The workers didn’t pay attention tohis __________.

 

Ø The problems can be __________ as soon as possible.

Ø __________ to this letter immediately and __________ him ofwhen he can get the things right.

Step 2: Speaking

Discuss with your partners and come up with some proper solutions to the problems.

※proper solutions : _____________________________________________

                  _____________________________________________

                  _____________________________________________

_____________________________________________

Step 3: Writing

假定你是Brog Fence公司的经理，请就此次客户Jasper Smith的投诉事件

用英语写一封致歉信，主要内容包括：（1）写信目的；

（2）道歉的原由；

（3）提出相应的补救措施。

注意：（1）词数80左右。

（2）可适当增加细节，以使行文连贯。

Dear Jasper Smith,

________________________________________________________________________________________________________________________________________________________________________

Best regards,

Manager of Borg Fence

Step 4: Evaluating

Task 1: Exchange and evaluate your writing in groups.

Task 2: Select the best one in your group and share it with the whole class.

Step 5: Homework

1. Polish up your writing and share with each other.

2. Finish another letter of apology and self-evaluation according to the Grading Criteria.

Appendices:

Grading Criteria

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Unified Symbols

横线：错误之处       波浪线：亮点表达

添加符号∧：需补充内容     圆圈：逻辑衔接词

斜杠：需要删除的内容     评语：一个优点，一个不足之处，一个建议

问号？：表意不明的内容

 

 

 

Writing

假定你是Brog Fence公司的经理，请就此次客户Jasper Smith的投诉事件用英语写一封致歉信，主要内容包括：（1）写信目的；

（2）道歉的原由；

（3）提出相应的补救措施。

注意：（1）词数80左右。

（2）可适当增加细节，以使行文连贯。

Dear Jasper Smith,

________________________________________________________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Best regards,

Manager of Borg Fence